Order & payment
Ordering products from and to the Netherlands, Belgium and Germany:
Currently, it is only possible to order products through the website that need to be shipped to the Netherlands, Belgium and Germany. Would you like to ship products to another country? Then please contact our customer service. We can be reached by phone from Monday to Thursday from 8:30 to 17:30 and on Friday from 8:30 to 17:00. You can reach us at 030-2897161 or by sending an email to info@romal.com.
Continue ordering:
Step 1: Are you already a Romal customer and do you already have an account? Click on sign in at the top right of the screen and log in to your account before placing the order!
Are you an existing customer but don't have an account yet? Please contact fill in the form on the following page (www.romal.com/nl/registration-page) and we will activate yout account a.s.a.p!
Are you not yet a Romal customer? Then you can simply order without logging in (You can choose to create an account while filling in your details in the checkout!) or you can request an account via the link mentioned above. We recommend creating an account. This has the big advantage that when you place your next order, all your data will already be known. In addition, you can also download your invoices, view order history, create order lists and track the status of your orders!
Step 2: Each product has a "Add to cart" button on the product page. Do you want to order the product? Then enter the minimum quantity or a multiple of the order quantity and then click the "Add to Cart" button.
You will then be notified that the product has been added to your shopping cart. You can then continue shopping and add any product to your cart in the same way.
Step 3: Go to the checkout process by clicking the button ''proceed to checkout''. Are you a new customer? Then enter your email address here and proceed. In step 2 of the checkout, fill in all the details. In step 3 of the checkout you can still change the billing address if necessary and here you proceed with the payment. Press place order and the order confirmation will follow as soon as possible! (Don't forget to create an account!) At Romal you can pay via iDeal, PayPal and Bancontact. After receiving the payment we will process the order immediately!
Are you already a customer? Then all (shipping) information is already filled in by default. In the last but one step of the checkout you can add an order number and a comment. Are all details correct? Then you can proceed to the last step in the checkout and place the order! Do you order on account with Romal? Then we will process your order immediately. You do not order on account? Then we will send the invoice as soon as possible after processing the order, as soon as we receive the payment we will send the products.
Order confirmation:
After placing an order through the website, you will receive an order confirmation by email. This means that we have received your request for the order. After the order has been placed in our system, you will receive an order confirmation. This means that we will start processing your order.
Ordering in another way:
Romal is not only a webshop. If you do not want to order through the webshop, it is of course also possible to send the orders by email or give us a call!